Don't leave a single customer
unanswered

AI at the service of your customer interactions.

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Customer Relationship & Satisfaction

Boost your teams with an AI that suits you

Fullwhere provides an AI tailored to your brand. It understands your rules, your policy, your specificities but especially your Tone of Voice.
Your customers get quick and relevant answers. Your support or marketing teams are supported by AI to save considerable time in managing customer interactions with high added value.

You have access to the best recommendations to achieve operational excellence.

”85% of customers who interact with your brand go unanswered.”

Stop leaving your customers frustrated and improve their satisfaction with a guaranteed response.

Centralization

Centralize 100% of your customer interactions

• Customer reviews
• Emails support/customer service
• Comments and private messages from your social networks
• Instant messages
• Contact forms
• Satisfaction surveys

All your interactions (public and private) are accessible via Fullwhere.

Automation

Automate nearly 90% of your exchanges

Focus on engaging interactions. Thanks to customizable workflows, you define proactive alerts according to your criteria for accurate and efficient processing of your customer interactions.

Our AI automates up to 90% of your exchanges, with speed and relevance, while respecting your brand's Tone of Voice, freeing your employees from repetitive tasks. Assisted by AI, you then focus on engaging customer interactions, requiring special attention.

100% of your customers get a personalized response when they express themselves about your brand, regardless of the channel.

Distribution

Manage your customer interactions as a team

• Automate the creation of personalized reports to inform your teams.
• Share the right interaction with the right collaborator in one click.
• Instill in your teams a real culture of customer feedback.
• Encourage your teams to collaborate around the processing of a customer interaction.

Simplify internal communication and amplify the value of each customer feedback for a synergy between your Marketing, Product, Support teams...

Analytics

Transforming thousands of interactions into valuable analytics

Transform data into strategic intelligence. Our unique platform aggregates data from multiple channels to convert it into valuable insights that improve customer experiences. Our AI allows you to identify trends and segment data using precise filters: location, source, rating, emotion, feeling, theme, keyword...

This feature allows you to quickly grasp trends, capitalize on your successes, and target key areas for constant improvement.

Points of contact

Be present where your customers contact you

Give them quick and relevant answers, anywhere, anytime, in any language.
‍
They will thank you 💖

Listen where your customers contact you.

Customer reviews, contact forms, chats, emails, instant messengers... process each interaction, wherever it comes from, in a single Inbox.

Resolve the most recurring interactions instantly.

Our AI solves the most recurring customer requests for you automatically and instantly, offering your customers an exceptional customer experience, and freeing you up time for the most important tasks.

Take advantage of the best tool to solve the most complex cases.

You focus on solving the most complex customer requests, assisted by our AI and in collaboration with your teams.

Anytime, anywhere.

Your customers get answers quickly, regardless of their language or time of day. Our AI assists you in more than 35 languages, 24 hours a day, 7 days a week.

When Fullwhere AI takes care of your interactions

Time saver

Respond faster for immediate customer satisfaction.

+197.3%

Response rate

Increase engagement, every interaction counts.

+100%

Analyze your interactions

Centralize and explore feedback for accurate insights.

72%

Dissatisfied customers won back

Seize the opportunity to build loyalty again.

A tool for your teams

Customer support

Marketing

Community Manager

Quality

Operation

Manager

Customer support

For Support teams

Maximize the productivity of your support teams

Your support teams are assisted by our AI, in the image of your brand, which provides instant answers and assists your teams in processing customer interactions. Thanks to considerable time savings, your teams focus on customer interactions with high added value, strengthening your relationship with your customers.

For marketing teams

Elevate your strategy with actionable data

Fullwhere is positioned as the ally of your marketing strategy. Track customer engagement in real time. Use analytics and reports, generated by AI, to refine your actions. Our tool integrates perfectly into your marketing stack for maximum performance.

For community managers

Facilitate the work of your Community Manager

With Fullwhere, engage your community by effectively processing customer interactions from social networks.
Thanks to AI, your teams detect and process comments and instant messages from social networks with high added value, strengthening your brand image and bringing you ever closer to your customers.

For the Quality teams

Ensure Product Accuracy and Reliability

Get valuable analytics and reports on your products, generated by AI. Find out what your customers are saying about your products, understand their expectations and their fictional points. Follow trends to precisely target product improvements. Receive proactive alerts to anticipate and act quickly on quality issues, and put in place procedures that ensure the satisfaction and trust that your customers deserve.

For Operations

Optimize Your Workflows for Maximum Impact

Define automation workflows that will save you valuable hours on recurring and repetitive tasks.
Our solution makes it easy to plan resources, assign critical tasks to your teams, and automate recurring tasks. Thanks to considerable time savings, focus on analysis for complete visibility into your processes.

For managers

Raise awareness and empower your teams.
Get the analytics you need.

Thanks to AI, you optimize the performance of your teams and allow them to be directly connected to your customers.
You give your customers the answers they need, where they go, contact the most.
You analyze and strengthen your customer relationship in real time thanks to reports generated by AI.

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F.A.Q.

What is the mission of Fullwhere?

Fullwhere is designed to revolutionize the way businesses interact with customers, allowing for an enhanced customer experience at every touchpoint.

How does Fullwhere's AI process data in real time?

Thanks to advanced algorithms, Fullwhere's AI processes and analyzes data in real time, offering the ability to react immediately to customer trends and behaviors.

How can I customize Fullwhere to meet the specific needs of my business?

Fullwhere offers extensive customization options so you can define automation rules, workflows, interaction solicitation, report distribution, and even the tone of automated responses.

What type of interactions can Fullwhere handle?

Our platform centralizes and automates all customer interactions: reviews, satisfaction surveys, emails, contact forms, instant messages, comments on social networks...

What support does Fullwhere offer?

We offer comprehensive customer support, with a dedicated team ready to answer all your questions and assist you in making optimal use of Fullwhere. Our support team is available via email, phone, and live chat. You can contact us anytime for support on our platform.